As a former owner of a small business I understand that your day has been a long one but please don't greet me at the door and say "We are closing in 15 minutes."
I do know what your hours are and was just popping in to buy a gift certificate, a $100 gift certificate.
Needless to say I did not buy that gift certificate and will be going elsewhere with my money.
As a store owner please realize that customers are how you make a living. How you treat them is how you create repeat customers.
I recently was at a shop knowing it was probably close to closing time and ask " How late are you open?" The reply "Until we don't have customers." This is a shop I will gladly return to and spend my money. Kudos to Adina at Cloth Carousel in Winters, California. I just wish her shop was a little closer to home.