Saturday, November 22, 2014

Dear Small Business Owner

Dear Small Business Owner,
As a former owner of a small business I understand that your day has been a long one but please don't greet me at the door and say "We are closing in 15 minutes."
I do know what your hours are and was just popping in to buy a gift certificate, a $100 gift certificate.
Needless to say I did not buy that gift certificate and will be going elsewhere with my money.
As a store owner please realize that customers are how you make a living.  How you treat them is how you create repeat customers.
I recently was at a shop knowing it was probably close to closing time and ask " How late are you open?"  The reply "Until we don't have customers."  This is a shop I will gladly return to and spend my money.  Kudos to Adina at Cloth Carousel in Winters, California.  I just wish her shop was a little closer to home.

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